Privacy Policy

At MelSkin, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect the following types of personal information:

Personal Details: Name, date of birth, contact information (address, phone number, email).
Health Information: Medical history, skin concerns, treatment details, and other health-related information relevant to our services.
Payment Information: Billing details and transaction history.
Digital Information: IP address, browser type, and usage data when you interact with our website.

2. How We Collect Information

We collect personal information through:

Direct Interactions: When you book appointments, fill out forms, or communicate with us via phone, email, or in person.
Website Usage: When you visit our website, we may collect information through cookies and similar technologies.

3. Use of Your Information

We use your personal information to:

Provide Services: Deliver skincare treatments and related services.
Communication: Send appointment reminders, updates, and promotional materials (with your consent).
Improvement: Enhance our services, website functionality, and customer experience.
Compliance: Meet legal and regulatory obligations.

4. Disclosure of Your Information

We may disclose your personal information to:

Service Providers: Third-party providers who assist in delivering our services (e.g., payment processors, IT support).
Legal Obligations: Authorities or legal entities when required by law or to protect our rights.

We do not sell or rent your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Access and Correction

You have the right to access and correct your personal information held by us. To make a request, please contact us using the details provided below.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be available on our website, and we encourage you to review it periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: Info@melskin.com.au
Address: 1/399 Belmore Rd, Balwyn VIC 3103